1

OVERALL

How would you rate your stay at our Hotel?
How would you rate the value for the price paid?
If you return to this area for the same purpose as this trip, what is the likelihood that you would choose our Hotel?
How was your reservation made?
Please specify if, travel agent, name;
When you arrived, was your accommodation what you reserved?
If you answered “No” please indicate what was not in order:

YOUR STAY

Friendly fast check-in
Friendly fast check-out
Making you feel safe and secure
Overall cleanliness and maintenance of Hotel

Food & Beverage

Variety of food
Presentation of the Buffet
Food taste

Guest rooms

Clean and well maintained
Comfortable, allowing to relax
Sufficient lighting
Quiet, allowing you to sleep well
Air conditioning, Heating
Hot Water
Was everything in your room in working order?
If you answered “No” please indicate what was not in order:
Were the towels and bed sheets satisfactory?
If you answered “No” please indicate what was not in order:

SERVICE AREAS

Restaurant Service
Room service
Catered meetings
Bar(s)
Reception
Bellboys (porters)
Telephone
Sports & recreation facilities
Animation (night)
Animation (Day)
Children Animation (Mini Club)
Were you contend with all the service outlets?
If you answered “No” please indicate what was not in order:
If “No” please specify which one(s)

OUR EMPLOYEES

Smiling and greeting you each time they saw you
Taking personal responsibility to answer your questions and resolve your problems
Helping you without being asked, anticipating your needs
Showing that they wanted you to come back

WE WOULD ALSO LIKE TO KNOW ABOUT YOU

Was this your first stay at this hotel?
What was the primary purpose of your visit?
If it is your first stay; What made you choose our Hotel?
Other (pls. specify)
How many holiday purpose trips have you made in the past 12 months?
-->